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How to Collect Browser Logs for Ubersuggest Extension

Mike Kamo
  • Updated

This guide explains how to collect browser logs when facing issues with the Ubersuggest extension.

Collecting Error Logs

If you encounter a bug with the extension, watch this video guide where we walk you through the steps needed to help us troubleshoot and fix the issue efficiently.

Step-by-Step Guide: Collecting Error Logs

1. Open a Compatible Browser

Use Google Chrome or any browser that supports the Ubersuggest extension.

2. Access Ubersuggest Extension Settings

  • Navigate to Settings > Extensions.

  • Locate the Ubersuggest Chrome Extension.

  • Toggle the Developer mode switch at the top right of the Extensions page.

  • Click on “Service Worker”.

Chrome Extension Settings

Ubersuggest Chrome Extension

3. Open the Inspect Element Window:  

Activate the 'Inspect' tool, go to the Network tab, ensure the 'Record' button is active (red), and enable the 'Preserve Log' option. 

 
Inspect Tool

4. Reproduce the Error:  

With the Inspect Element window open, replicate the actions that led to the bug. 

5. Save the Console Log: 

In the Console tab, right-click and select ‘Save as…’ to download the log as a text file. 

Collecting The Files Generated

6. Export the .har File:  

From the Network tab, click on the 'arrow down' (download icon) to export the .har file. 

Exporting the .har files

7. Send the Files to Our Support Team:  

Please share the console text file and the .har file with our team by submitting a request from the ¨Support¨ section in Ubersuggest. Include a detailed description of the issue, along with any relevant screenshots or additional information that may help expedite the debugging process.

Your proactive efforts are invaluable to our engineering and quality assurance teams in enhancing the Ubersuggest experience. 

For further guidance on maximizing the benefits of the Ubersuggest Chrome Extension, please refer to our detailed guide here.

If you have questions or need further assistance, feel free to reach out to our support team from the ¨Help¨ button available at the end of this article.